Return Policy
The following terms apply to all shipments made within and outside the Republic of Mexico. This policy may change without prior notice.
KSD America may make returns as long as they comply with each and every one of the conditions set forth in this policy.
Return
Customer return
You may request to return a product purchased from KSD America as long as the original packaging is closed, the contents are complete and in perfect condition for sale. Packaging, manuals and accessories must be original and the seals must not have been tampered with; if the product is part of a package or includes a gift, it must be returned under the same conditions.
Shipping costs are not refundable.
The maximum term to receive a product return is 15 calendar days from the date of receipt of the order.
All refunds are subject to an administrative fee based on the following criteria:
Day 1 to 5: 10% of the value of the product.
Day 6 to 15: 15% of the value of the product.
The return does not apply if the product has any of the following:
The product was used.
The equipment packaging or box has non-original labels or factory seals are violated.
The box is scratched, banged, dirty, wet or other form of abuse.
The packaging or box is not original or is open.
The product has been ordered on request.
The product is obsolete or offline.
The description of the product includes the legend "No Return and / or Cancel".
The product is software, white stockings, processors.
The product is a component for servers (processors, RAM, hard disks).
The product was sold as auction.
In non-KSD brand items there are no returns.
To request a return it is important
Send a request for return to the mail: ventas@ksd-america.com
By phone:
Federal District + (52) (55) 6833-1736
Identify:
-Order number.
-Model of the Product.
-Quantity (in case of being several pieces of the same model).
-Serial number.
-Remote return.
Your request will be attended and evaluated the same day as long as it is received within the following hours:
Monday to Friday from 9 AM to 5 PM Central Time.
When the return is authorized
You will be sent by e-mail the instructions that you must follow to return the product, including the authorization number (which has a validity of 5 calendar days from the issue) and the address to where it should be sent.
Once the product is received
If you comply with the return conditions, a Credit Note will be issued for the amount paid for the product at the time of placing your order less the administrative charge for return and the discounts that have been made in the order. You can use the Credit Note to make another purchase or get a refund of your payment.
If you want to use the Credit Note in another purchase you must ask the sales area to the email ventas@ksd-america.com or the Sales Executive who attends at that moment to be applied in your new order.
If you wish to use the Credit Note for the reimbursement of your payment, you must request it from the solutions area at the email address venta@ksd-america.com who will send you by email the corresponding instructions, where they will ask for the information of your bank account in case that your payment had been made with deposit, bank transfer or Money Mail (Oxxo, 7-Eleven). This process can take up to 30 business days from the receipt of your bank information.
If your payment was by credit or debit card, the refund or cancellation of the charge will be made to the same credit or debit card with which you made the payment. This process can take up to 15 business days according to the policies of the card issuing banks.
If your payment was made through Paypal the refund will be made to your Paypal account, this process may take 3 business days.
If you do not comply with the return conditions, you will be notified by email and you will have to pay the cost of the return freight.
Important:
Additional information such as product photographs may be required during the return process.
If the return is authorized by the area of ​​solutions, you must send the product properly packaged and adequately protected against shocks, humidity, static, dust, excessive heat, etc., with freight paid to the address indicated by the solution area.
The insurance during the transfer, taxes, legal problems, ecological problems, accidents, security, theft, loss or any other aspect or procedure for the return are borne and are your responsibility.
After 15 calendar days no refunds of any kind are accepted.

Returned by mistake in the product sent
If you have received another product by mistake, KSD America will collect the wrong product and send you the one you requested without charge, provided it is in stock, otherwise a Credit Note will be issued for the amount paid for the product and shipping costs in force at the time of placing your order. You may use the Credit Note on another purchase or to receive a refund of your payment.
If you wish to use the Credit Note in another purchase, you must request it from the sales department at ventas@ksd-america.com or at the Sales Executive who attends you at that time to be applied to your order.
If you wish to use the Credit Note for the refund of your payment, you must request it from the solutions area at ventas@ksd-america.com, who will send you by email the corresponding instructions, where they will ask for the information of your bank account in case that your payment had been made with deposit, bank transfer or Money Mail (Oxxo, 7-Eleven). This process can take up to 10 business days from the receipt of your bank information.
If your payment was by credit or debit card, the refund or cancellation of the charge will be made to the same credit or debit card with which you made the payment, this process can take up to 15 business days according to the policies of the card issuing banks .
If your payment was by Paypal, the refund will be made to your Paypal account, this process may take 3 business days.
To inform us of an error in the product sent is important
Go to sales area
By mail: ventas@ksd-america.com
By phone:
Federal District (+52) (55) 6833-1736
Report:
-Number of your order.
-Model of the Product sent in error.
-Quantity (in case of being several pieces of the same model).
-Additional data containing the box delivered.
Your request will be answered the same day as long as it is received within the following hours:
Monday to Friday from 9 AM to 5 PM Central Time.
We will request the collection at your address.
We will ask you to indicate in which days we can proceed to collect the product sent in error.
We will confirm with you the address where the collection will be made.
We will send you the collection guide to your email.
We will ask you to print and paste it on the product packaging.
We will send a courier to pick up.
At the same time that this process is carried out we will be sending you the correct product of your order.

Cancellation policy
Cancellations
An order can be totally or partially canceled as long as it has not been released in store.
Orders that are in pending status may be canceled by you contacting the sales area by phone or email.
By mail: ventas@ksd-america.com
By phone:
Federal District (+52) (55) 6833-1736
Orders that are in the status Validating payment or Payment applied but have not yet been released in store, can be canceled by contacting the sales area, to request cancellation is important:
Send a request for return to the mail: ventas@ksd-america.com
By phone:
Federal District (+52) (55) 6833-1736
Request cancellation of order
If your payment was by deposit, bank transfer or Money Mail (Oxxo, 7-Eleven) you will be issued a Credit Note which you can use in your next purchase or in the refund of your payment.
If you wish to use the Credit Note in another purchase, you must request it from the sales department at ventas@ksd-america.com or at the Sales Executive who attends you at that time to be applied to your order.
If you wish to use the Credit Note for the refund of your payment, you must request it from the solutions area, at ventas@ksd-america.com, who will send you by email the corresponding instructions where you will be asked for the information of your bank account, this process can take up to 10 business days from the receipt of your bank information.
If your payment was by credit or debit card the refund or cancellation of the charge will be made to the same credit or debit card with which you made the payment, this process can take up to 15 business days according to the policies of the card issuing banks.
If your payment was by Paypal the refund will be made to your Paypal account, this process may take 3 business days.